FREQUENTLY ASKED QUESTIONS
Yes, Droguerie Phenicia agrees to preserve the confidentiality of all customer and patient information and to not divulge this information in any form, except when authorized by the patient or required by law.
Droguerie Phenicia is registered with the Lebanese Ministry of Health (Registration number 87/1) as an independent medicines intermediary. Our registration can be found Here on MOH website.
Droguerie Phenicia is the official agent for Gador SA in Lebanon.
Contact us and we will provide you all the information about the required documents for your country.
Yes. Most countries have a Named Patient or Personal Import law or regulation which enables patients to import medicines from abroad that have not yet been approved in the patient’s country. The ministry of health in Lebanon allows named patient importation; this can only be done with a doctor's prescription and, some additional requirements.
As we operate on the named patient import basis, every order is specifically processed for an individual patient for his/her personal use (only). Legally, neither we nor the supplier are allowed to hold stock of those medicines, instead we are obliged to source it on a case by case basis. We need to pay before we get the medicines, therefore we can only process your order after we receive your payment.
We are official agent for Gador SA in Lebanon, and licensed company in the Lebanese Republic. You can speak to us on the phone and personally visit our office. When you place an order with us, you will be informed of every step in the process. As soon as the medicines are shipped to you, you will receive the detailed shipping information, and all the related details.
After you place an order with us, you will receive an order confirmation with the payment details. Please make sure that you make the payment for the amount stated on the invoice in USD. We accept bank transfers and via money transfer companies or cash at our office.
Yes, as soon as the payment is received in our bank account or paid in cash directly, you will receive a payment confirmation in the form of an invoice. This is also the confirmation that your order has been processed.
Import taxes apply to shipping Trixacar to Lebanon. Import taxes normally consist of import VAT and a fee that customs charge. we often cannot calculate them in advance. Import taxes must be paid by the receiver. They are not included in our initial invoice. they will be paid once the Trixacar reaches Lebanon
Contact us and we will compile a quote which includes all of these costs and send that to you. The shipping costs and any tax (if applicable) are not included in the product prices unless stated otherwise.
The price is determined by the manufacturer. When a medicine is innovative and new, the price is usually high. Over time, the production levels may go up and the price may change, but most of our patients don't have the time to wait. Therefore we offer the Trixacar as soon as possible.
Please contact us to receive a detailed quote. If you have questions about the Trixacar, such as strength, dosage, price, or any questions about our service, do not hesitate to ask.
In some cases, health insurance companies may partially or fully cover the cost of the medicine. We recommend checking this directly with your health insurance company.
Each health insurance company has their own procedures for submitting a request or claim. However, as a starting point, we recommend writing a letter to them outlining the following:
• That you want to import an approved medicine from abroad
• The lack of reasonable treatment options available in your country (if you can, include a letter from a doctor confirming this) - no alternative to the treatment.
• That the medicine has already been approved in another country (state the name of the country)
• That your treating doctor states that Trixacar is the best option for you (include a copy of the prescription in the letter to the healthcare insurance company)
Crowd funding is a means of raising funds by using an online platform to group together many small donations from friends, family and others, in order to help you afford medical treatment. Here are some crowdfunding platforms where you can seek support: GoFundMe, GiveFoward, FundRazr and Watsi,.
Ordering and shipping
Contact us and provide us with the following information:
• Name of the patient
• Contact details of patient(email and phone number)
• Copy of patient’s ID
• Contact details of the Doctor (name, address, email and phone number)
• Shipping address
• Copy of the doctor's prescription.
Once we have received this information, one of our Patient Support Team members will then check your prescription and contact you to follow up on your order. Please note that other documents may be needed for import, we will guide you through the ordering process
If you would like to cancel your order, please get in touch with our Patient Support team immediately. Generally, if you have already paid the invoice, the order has been processed by us and cannot be cancelled. We start sourcing the medicines as soon as we receive payment, and once the medicine has been ordered on behalf of the patient we cannot return the medicines. However, in some cases, there may be a delay in the sourcing process in which case we will have a small window for cancellations.
The ordering procedure can take up to 3 weeks. In addition, you may need to apply for a new license or get a new prescription from your doctor. We advise you to contact us as early as possible to make sure your documents are valid. This is the only way that you can ensure that your treatment commences on time.
The prescription should include:
• Patient's name and date of birth
• Name of the medicine and dosage
• Required quantity
• Duration of treatment as a chronic medication
• Doctor's name and signature
• Doctor's registration number and/or stamp
Ideally, the prescription should be issued in English.
It is important that your treating doctor is fully aware and supports your treatment. Your doctor needs to monitor the treatment for safety reasons. The prescription is the evidence that your treating doctor supports you. It is also legally required by customs for import,.
As part of our protocols we might reach out to your treating doctor for verification or information updates. By sending us your prescription you allow us to do so.
Droguerie Phenicia is the official agent for Lab Gador in the region.